Privacy Policy

EST KADAD MENA (“Kadad Mena”) collects information about you when you use our mobile applications, websites, and other online products and services (“Services”) and through other interactions and communications you have with us.

This Privacy Statement (“Statement") applies to users who use Kadad Mena apps and platforms. Riders: applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services Drivers: applies to drivers, couriers, partner transportation companies, and any other persons that use the Kadad Mena platform under license

We collect information you provide directly to us, such as when you create, modify or log in your account, request on-demand services, request or contact customer support, or otherwise communicate with us. This information may include name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes Driver consent to a background check, submit your driver’s license, submit information about your vehicle or insurance, or otherwise communicate with us. driver’s payment information, vehicle registration information, insurance information, driver’s license information, and other information you may choose to provide.

Location data: By enabling location services for the Kadad Mena app via the permission system implemented by your mobile operating system (referred to as "platform"), we may additionally collect the precise location of your device during both foreground and background operation. Additionally, your approximate location may be determined from your IP address. also, In order to provide transportation, delivery, or other services through the Kadad Mena platform, it is required to provide your exact location information to Kadad Mena through the application you use. Contacts data: by giving permission the Kadad Mena app to access the address book on your device via the permission system used by your platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection Transaction data: We collect transaction details related to the use and to the services provided through our platform. Such as (date and time the service was provided, amount charged, type of service requested, distance travelled, and other related transaction details. We also associate a user’s name with that of anyone who uses their promotion code. Usage and Preference data: We collect information on how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion information, and mobile network information Call and SMS Data: We collect information regarding facilitation of communications between users and drivers that are enabled through Kadad Mena’s apps. This includes communication type such as (phone, SMS or in-app message), date/time, and content of the SMS message Log data: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the thirdparty site or service you were using before interacting with our Services.

We need to use location background to be ensure that the trip is on the correct site for it or not, and that the client has arrived at the correct site and no dispute has occurred between him and the driver.

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Kadad Mena app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Kadad Mena app seeks before you first use the app, and your use of the app constitutes your consent

We may also get information from other sources and combine it with information obtained through our Services. For example: users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user. Kadad Mena account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts (such as Enterprise Customers). users or others providing information in connection with claims or disputes. Kadad Mena business partners through which users create or access their Kadad Mena account, such as payment providers, social media services, or apps or websites that use Kadad Mena’s APIs or whose APIs Kadad Mena uses. Kadad Mena business partners in connection with debit or credit cards issued by a financial institution in partnership with Kadad Mena to the extent disclosed in the terms and conditions for the card. service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, antimoney laundering, or know-your-customer requirements. insurance, vehicle, or financial services providers for drivers and/or delivery persons. partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company). publicly available sources. marketing partners and service providers, including banks in connection with cash back programs, and data resellers. law enforcement officials, public health officials, and other government authorities.

• Maintain and enhancement the safety and security of our users and services
• Improve of The Services: including, facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, send product updates and administrative messages
• Perform internal operations, including, prevention fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, development, and research; and to monitor and analyse usage and activity trends
• Enable communications between users.
• Advertising and marketing
• Send non-marketing communications. We will send you relevant communications about Kadad Mena's products, services, promotions, news, events, contests, sweepstakes, and related awards, as per local laws and regulations.
• In connection with legal proceedings
• Offering or recommending features, content, social connections, referrals, and advertisements are all ways in which to personalise and enhance the services

We reserve the right to transfer, process, and store the information outlined in this Statement in Saudi Arabia. We shall ensure the protection of your personal information in accordance with this Statement by taking the appropriate measures.

We may share information of whom requesting a ride or trip:

• With Drivers to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by Drivers, and pickup and/or drop-off locations with Drivers
• With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us
• With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public.
• With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.
• With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any corporate account.

We may share information of driver

• With Users in connection with their request for transportation or other services. For instance we may share your name, personal photo, vehicle photo, vehicle license, vehicle make and model, precise or approximate location, average rating provided by Users, and certain contact information (depending upon your location and applicable laws). After you have provided the requested services, we will send the User a receipt via e-mail or other means which may include the breakdown of amounts charged, your name, contact information, photo, a map of the route you took, and other transaction details.
• With other people, as directed by you, in connection with a particular service, offering or promotion; or with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us
• With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public
• With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate
• With your partner transportation company and any necessary third parties engaged by us or the partner company, if you use the Services through an account connected to a partner transportation company.

We may share your information: With Kadad Mena subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes; With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Kadad Mena or others In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company If we otherwise notify you and you consent to the sharing; and In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, “Software Development Kits” (“SDKs”), and other technologies to identify your device when you visit our site and use our Services USER CHOICES

You may correct your account information at any time by logging into your online or inapp account. If you wish to cancel your account, please email us at support@kadadmena.com Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Kadad Mena will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Kadad Mena request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, disabling this feature will affect the quality of the services we provide.

We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system.

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

We and our affiliates, third parties, and other partners use cookies and other identification technologies on our Services for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So cookies served by Kadad Mena while you are on www.kadadmena.com are first party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” So, we may allow Google to set a cookie on your browser while you visit www.kadadmena.com, and that would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again. Other identification technologies we may use or permit on our Services may include “Pixel tags” (also called beacons or pixels), which are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). SDKs function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.